Frequently Asked Questions

Everything you need to know about your Ovcio experience.

What makes Ovcio scarves different from regular wool?

Ovcio scarves are crafted from 100% premium Mongolian cashmere and ultra-fine wool blends, ensuring a featherlight feel that is three times warmer than standard sheep's wool without the itchiness.

How long does shipping take?

We offer worldwide shipping. Orders are typically processed within 24-48 hours, with standard delivery taking 5-10 business days and express shipping options available at checkout.

What is your return and exchange policy?

We offer a 30-day 'No Questions Asked' return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

How should I care for my Ovcio products?

To maintain the softness and longevity of your scarf, we recommend professional dry cleaning or gentle hand washing in cold water with a mild silk/wool detergent. Always lay flat to dry.

Are Ovcio products ethically sourced?

Yes, we are committed to ethical production. We work directly with sustainable farms in Inner Mongolia to ensure fair wages for herders and humane treatment of the goats and sheep.

Do you offer gift wrapping services?

Every Ovcio order comes in our signature premium gift box at no extra cost, making it the perfect ready-to-give present for any special occasion.